FAQ – Your questions, our answers

1. Choose your desired product – for example, a Vozol Vape Star 20k – and add it to your shopping cart.
2. Go to checkout, enter your shipping address and confirm your order.
3. If you have a discount code, you can enter it directly there.
4. 💳 For best results, transfer the amount via instant bank transfer so your order can be processed immediately. Once we receive your payment, we'll get started right away and prepare your order for shipment.
   

You can only change or cancel orders as long as no payment has been received . 💳

Once we have started processing your order, changes or cancellations are unfortunately no longer possible. 🚚

• After placing your order, you will immediately receive an order confirmation via email .
• 🚚 As soon as your package is on its way, we will send you a tracking number .
• 💬 You can also check your current status directly in our live chat at any time.

💸 Cleverly combine discounts

With us, you can combine order discounts with product discounts . That means our 4-for-3 offer also works in conjunction with, for example, the 20% new customer discount . So you save twice! 👌

We'll always let you know when discounts can be combined. The best way to stay informed is to subscribe to our newsletter – that way you won't miss any promotions.

We currently only offer prepayment . 💳 Please transfer the amount via instant bank transfer so we can process your order immediately.

The advantage for you: Since we don't have to pay fees to third-party providers, we can keep prices lower and always offer you our vapes at a particularly good price. 🚀

• With real-time transfers, the payment is confirmed immediately .
• Normal bank transfers take 1-2 working days, depending on the bank.

📦 Germany: 1-3 business days
📦 EU: 3-4 working days

✅ Germany: Free shipping on orders over €40 , otherwise €5.99
✅ EU: Free shipping on orders over €100 , otherwise €15.99

🚚 We ship exclusively with DHL and insurance . Every order receives a tracking number so you can track your package at any time.

If your package has not arrived after the delivery time stated above:

1️⃣ Check the shipment tracking via the DHL link.

2️⃣ If the status does not change, contact us via email or live chat .

Yes! You can return unused products, including a Vozol Vape , within 14 days .

Refunds will be processed within 3 working days of receiving the return.

Yes, all our products, including all Vozol Vapes, are tested and of high quality .

We source our goods directly from the manufacturer.

Store them in a cool, dry place away from direct sunlight .

Nicotine strength explained in numbers

Our Vozol vapes contain 2% nicotine (20 mg/ml) . This corresponds to the legally permitted maximum in the EU for disposable vapes and ensures an intense yet controlled vaping experience.

Difference between 20 mg/ml and 50 mg/ml

• 20 mg/ml = 2% nicotine – permitted in the EU and standard in all our vapes.
• 50 mg/ml = 5% nicotine – available in countries like the USA, but not approved in Europe.
  

Why 2% is the right choice

With 2% nicotine you get a balanced ratio: enough strength for a satisfying throat hit, but not too strong, so that it remains pleasant even for regular use.

Your advantage with Vozol Vape

All our models – whether Gear Shisha 25000 , Gear Power 20000 , Star 20000 or Star 40000 – are optimized for a 2% nicotine strength . This ensures that every device complies with EU regulations and offers a consistently intense flavor experience.